Shipping Policy

 

Please read below carefully before placing your order.

We offer free shipping for electric bikes. They generally will be shipped within 1-2 business days and will be delivered with a time frame of 2-5 business days depending on where you live. Accessories & parts are not included.

Delivery & Shipping

Affected by the COVID-19 EPIDEMIC, the delivery time of the local logistics company and the expected deviation, please understand.

Usually after order payment, if item has storage, we will arrange delivery within 48 hours.

Shipping Products Shipping Warehouse Support Shipping country Shipping Costs Delivery Time Mode of Transport Search Website
Electric Bikes Poland/Germany EU countries Free Shipping 7-10 business days DPD https://www.dpd.com/tracking
United States United States Free Shipping 7-10 business days Fedex https://www.fedex.com/en-us/tracking.html
United Kingdom United Kingdom Free Shipping 5-7 business days XDP https://xdp.co.uk/track.php
Accessories China US/EU/UK $10-$20 10-15 business days Ciaoniao https://global.cainiao.com/?lang=en
Note 1. Accessories are shipped separately, not with the bike.
2. The above delivery time is the delivery time of most parcels under normal circumstances, except for special weather and logistics delays.

After receiving your order, we will do our best to ship them within the stated time frame. However, some unforeseeable events such as severe weather, riots, and many others do occur. Therefore, we seek your kind understanding that ADOEBIKE.STORE can not be held liable for such shipping delays.

To ensure the security of purchases, ADOEBIKE.STORE may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to our warehouse and inventory availability.

 

Custom Duties

As we want to be as transparent as possible, goods that are purchased from overseas are subjected to customs import duties or widely known as Value Added Tax (VAT), excise duties. This is a standard practice in some countries and they are collected by your local government customs authorities.

Europe
Here is a reference from the European Union website: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en

All of our products have stock in our EU warehouses. We prepay the customs duties for our Europe shipments so you do not need to pay an extra sum after placing an order with us.

 

Processing Time

We try to process all orders placed on our website within 1 to 2 business days. There are no orders being processed or shipped during weekends.

Update: Due to COVID 19, processing may take up to 5 business days.

 

Estimated Shipping Times

Most electric bike orders are shipped via the ground shipping method and average delivery times are 2-5 business days shipping from our warehouses. Estimated shipping time does not include any processing time or time required to clarify any further information required by the customer.

We seek your kind understanding that we can not be held liable for shipping delays or any other forms of delays caused by the courier services.

All applicable and exact shipping fees (excluding any customs duties if it applies) will be shown upon checkout before payment.

 

How Do I Know That My Order Has Been Shipped?

You will receive a shipment notification email/SMS once your order has shipped. The email/SMS will contain the tracking information.

 

Items Damaged During Transit

While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note the refusal reason as “damaged”. If you are unable to refuse the damaged shipment or if shipping damage is concealed, notify us and the courier company immediately.

Shipping-related damages must be reported to the courier company and to us within 7 days of receipt of shipment. Take pictures of the damage and ask the courier company for confirmation or claim number. Open a support ticket with ADOEBIKE.STORE describing the damage, including photos and confirmation number from the courier company. Do not throw away the original packaging.

 

Delivery Terms

All orders over $200 and warranty replacements will be shipped with signature required unless requested otherwise by the customer or other special circumstances.

Most deliveries occur between 8 AM and 8 PM and must be signed for delivery. Packages returned to us due to failed delivery attempts will be charged a $35 reshipping fee. Refused packages (except items damaged during transit) may be charged a 20% re-stocking fee.

 

Wrong Or Incomplete Address

If your package is returned to us due to an incorrect or incomplete address, the customer will be responsible and pay for all delivery cost to re-deliver the order to a corrected address. ADOEBIKE.STORE will not be responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

 

Shipping Policy

 

Please read below carefully before placing your order.

We offer free shipping for electric bikes. They generally will be shipped
within 1-2 business days and will be delivered with a time frame of 2-5
business days depending on where you live. Accessories & parts are not
included.

Delivery & Shipping

Affected by the COVID-19 EPIDEMIC, the delivery time of the local logistics
company and the expected deviation, please understand. Usually after order
payment, if item has storage, we will arrange delivery within 48 hours.

Shipping Products Electric Bikes
Shipping Warehouse Poland/Germany
Support Shipping country EU countries
Support Costs Free Shipping
Delivery Time 7-10 business days
Mode of Transport DPD
Search Website https://www.dpd.com/tracking
Shipping Products Electric Bikes
Shipping Warehouse United States
Support Shipping country United States
Support Costs Free Shipping
Delivery Time 7-10 business days
Mode of Transport Fedex
Search Website https://www.fedex.com/en-us/tracking.html
Shipping Products Electric Bikes
Shipping Warehouse United Kingdom
Support Shipping country United Kingdom
Support Costs Free Shipping
Delivery Time 5-7 business days
Mode of Transport XDP
Search Website https://xdp.co.uk/track.php
Shipping Products Accessories
Shipping Warehouse China
Support Shipping country US/EU/UK
Support Costs $10-$20
Delivery Time 10-15 business days
Mode of Transport Ciaoniao
Search Website https://global.cainiao.com/?lang=en

Note

1. Accessories are shipped separately, not with the bike. 2. The above delivery time is the delivery time of most parcels under normal circumstances, except for special weather and logistics delays.

After receiving your order, we will do our best to ship them within the
stated time frame. However, some unforeseeable events such as severe
weather, riots, and many others do occur. Therefore, we seek your kind
understanding that ADOEBIKE.STORE can not be held liable for such shipping
delays. To ensure the security of purchases,
ADOEBIKE.STORE may need to contact
customers to validate orders, which may cause delays. Transit time may vary
depending on proximity to our warehouse and inventory availability.

Custom Duties

As we want to be as transparent as possible, goods that are purchased from
overseas are subjected to customs import duties or widely known as Value
Added Tax (VAT), excise duties. This is a standard practice in some
countries and they are collected by your local government customs
authorities. Europe Here is a reference from the European Union website: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en

All of our products have stock in our EU warehouses. We prepay the customs
duties for our Europe shipments so you do not need to pay an extra sum after
placing an order with us.

Processing Time

We try to process all orders placed on our website within 1 to 2 business
days. There are no orders being processed or shipped during weekends.
Update: Due to COVID 19, processing may take up to 5 business days.

Estimated Shipping Times

Most electric bike orders are shipped via the ground shipping method and
average delivery times are 2-5 business days shipping from our warehouses.
Estimated shipping time does not include any processing time or time
required to clarify any further information required by the customer. We
seek your kind understanding that we can not be held liable for shipping
delays or any other forms of delays caused by the courier services. All
applicable and exact shipping fees (excluding any customs duties if it
applies) will be shown upon checkout before payment.

How Do I Know That My Order Has Been Shipped?

You will receive a shipment notification email/SMS once your order has
shipped. The email/SMS will contain the tracking information.

Items Damaged During Transit

While we take every reasonable precaution to ensure that products are
well-packed, damage can occur during shipment from our warehouse to your
destination. If your products are damaged during transit, please refuse
delivery and have the driver note the refusal reason as “damaged”. If you
are unable to refuse the damaged shipment or if shipping damage is
concealed, notify us and the courier company immediately. Shipping-related
damages must be reported to the courier company and to us within 7 days of
receipt of shipment. Take pictures of the damage and ask the courier company
for confirmation or claim number. Open a support ticket with
ADOEBIKE.STORE describing the damage, including photos and confirmation
number from the courier company. Do not throw away the original packaging.

Delivery Terms

All orders over $200 and warranty replacements will be shipped with
signature required unless requested otherwise by the customer or other
special circumstances. Most deliveries occur between 8 AM and 8 PM and must
be signed for delivery. Packages returned to us due to failed delivery
attempts will be charged a $35 reshipping fee. Refused packages (except
items damaged during transit) may be charged a 20% re-stocking fee.

Wrong Or Incomplete Address

If your package is returned to us due to an incorrect or incomplete address,
the customer will be responsible and pay for all delivery cost to re-deliver
the order to a corrected address.
ADOEBIKE.STORE will not be responsible
for the loss of your order if the address provided at checkout is incomplete
or incorrect.